Privacy Policy

Effective Date: 31 July 2026

Krrish & Co Limited Privacy Policy

KRRISH & CO Limited (“KRRISH & CO”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, request a quote, book or receive our services, make a payment, or communicate with us.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws.

Business Details

Business Name: Krrish & Co Limited

Website: https://krrish.nz

Email: hello@krrish.nz

Location: Based in Orakei, Auckland 1071, New Zealand

Information We Collect

Depending on how you interact with us, we may collect:

Your name
Property or service address
Postal or billing address
Telephone number
Email address
Details about the services you request
Quotes, bookings, invoices and payment records
Service history and customer preferences
Photographs or videos of your property where relevant to quoting, documenting or completing work
Messages and other communications exchanged with us
Feedback and reviews
Website usage information, such as your IP address, browser, device and pages visited
Any other information you voluntarily provide to us

Payment-card information may be processed directly by our payment provider. We do not generally receive or retain your complete payment-card details.

How We Collect Information

We generally collect personal information directly from you when you:

Complete a website or booking form
Request a quote or property assessment
Book or receive a service
Contact us by telephone, email, SMS, social media or another communication channel
Make a payment
Subscribe to marketing communications
Leave feedback or a review

We may also receive information from someone acting on your behalf, such as a family member, landlord, tenant, property manager or business representative, or from our service providers and publicly available sources where permitted by law.

How We Use Your Information

We may use your information to:

Respond to enquiries
Prepare and provide quotes
Arrange property assessments
Schedule and manage appointments
Deliver gardening, water blasting, electrical and other property services
Communicate about bookings, access, delays or scheduling changes
Maintain service and customer records
Issue invoices, process payments and follow up overdue accounts
Provide customer support
Manage complaints, disputes or insurance matters
Improve our services, website and customer experience
Maintain the security and operation of our systems
Meet our accounting, tax, insurance and legal obligations
Send marketing communications where we have your consent or are otherwise permitted by law

Photographs and Videos

We may take photographs or videos where reasonably necessary to:

Assess a property and prepare a quote
Record the condition of an area before or after work
Document completed services
Address a customer enquiry, complaint, insurance matter or dispute

We will obtain permission before using identifiable photographs or videos of your property for advertising, social media, portfolio or other promotional purposes.

SMS and Other Service Messages

If you provide a mobile telephone number, we may send service-related messages concerning:

Quote or assessment arrangements
Appointment confirmations and reminders
Property access
Scheduling changes or delays
Service updates
Invoices and payment reminders
Customer support

These operational messages are used to manage services you have requested.

We will only send promotional text messages where we have your consent or are otherwise permitted to do so by law. You may withdraw your consent to promotional messages at any time by replying STOP or contacting hello@krrish.nz.

For assistance with text messaging, reply HELP or contact us by email.

Email Marketing

We may send promotional emails, newsletters or special offers where you have agreed to receive them or where otherwise permitted by law.

Every promotional email will identify KRRISH & CO as the sender and provide a clear way to unsubscribe. We will action unsubscribe requests as required by law.

Unsubscribing from marketing will not prevent us from sending necessary messages about an existing quote, booking, invoice or service.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand website traffic, improve performance and measure advertising.

These technologies may collect information such as your IP address, device, browser, referring website and pages visited.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.

Sharing Information

We do not sell or rent personal information.

Where reasonably necessary for the purposes described in this policy, we may share information with:

Our employees, authorised contractors and tradespeople
Customer-management and scheduling providers
Payment processors
Accounting and invoicing providers
Website hosting and technical-support providers
Email, SMS and communication providers
Analytics and advertising providers
Professional advisers, insurers, debt-recovery providers or legal representatives
Government agencies, regulators or law-enforcement bodies where required or permitted by law

We only provide service providers with the information reasonably necessary for them to perform their role.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Storage Outside New Zealand

Some of the technology and cloud-service providers we use may store or process information outside New Zealand.
Where applicable, we take reasonable steps to ensure that overseas providers protect personal information in a manner consistent with the New Zealand Privacy Act 2020.

Data Security

We take reasonable physical, administrative and technical measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

Access is limited to people who reasonably require the information to perform their duties. However, no internet transmission or storage system can be guaranteed to be completely secure.

Retaining Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services and meeting legal, accounting, tax, insurance and dispute-resolution requirements.

When information is no longer required, we will take reasonable steps to securely delete it or make it anonymous.

Accessing or Correcting Your Information

You may ask us to provide access to personal information we hold about you or request that incorrect information be corrected.

To make a request, email hello@krrish.nz. We may need to verify your identity before completing the request.

Privacy Concerns and Complaints

If you have a question or concern about how we have handled your personal information, please contact us first so we can investigate and respond.

You may also make a complaint to the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Those providers have their own privacy policies and are responsible for their privacy practices

Changes to This Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on our website with its most recent update date.